Ascendion
Overview
HFS puts Ascendion in the top tier, Horizon 3. Its AAVA platform works with any model and runs agents across the whole software lifecycle. About 3,000 trained staff serve 20 or more agent clients.
Proof of Software-Led Delivery
AAVA reverse-engineered more than 700,000 lines of code. HFS says the work ran through software, not through staff effort.
Outcomes
A UK retail bank cut test effort by 67% and improved metadata extraction sixfold. Ascendion also modernized a 40-year-old wealth platform for a US bank, cutting cost by 45% and launching in 18 months.
Best For
Legacy modernization and test-heavy engineering programs.
Limitations
HFS says Ascendion should show revenue growth, not just speed and cost. One client asked for steadier leadership, tighter ROI checks, and clearer pricing.
EY
Overview
EY made Horizon 3 by turning risk, tax, and finance know-how into software. It serves about 275 agent clients and reports roughly 400,000 trained staff. Its stack includes a confidence engine that enforces verification and explainability.
Proof of Software-Led Delivery
EY.ai for Tax turns written-down tax know-how into agent-led work on a platform. That is a service sold as software, not as hours.
Outcomes
For a global ride-share firm, AI checks cut due diligence time by 32%. That covered more than 2,800 third-party reviews. For a US investment bank, agent-led code migration and testing gave 10x productivity at 85% mapping accuracy.
Best For
Regulated finance, tax, and risk workflows where auditability matters.
Limitations
HFS says EY leans on cost and risk stories and should show growth. Clients said its size can slow things down and cause delays.
HCLTech
Overview
HCLTech made Horizon 3 with an engineering-led approach. HFS reports over $100 million in AI revenue per quarter from its platforms and IP. Its agent team of about 2,000 includes agent reliability engineers.
Proof of Software-Led Delivery
HFS calls AI Force a product-style platform that delivers and automates services. It is sold by licence and reuses parts across software delivery, IT operations, and SAP.
Outcomes
Its Clinical Advisor mixed retrieval, agents, and FHIR health data. It cut clinician search time by 60%. It returned about $50 million in ROI for a large healthcare provider.
Best For
Engineering-heavy builds where reliability and safe autonomy are designed in.
Limitations
HFS says the story is too technical and needs clearer business results. Some clients asked it to add people faster and break down silos between teams.
Infosys
Overview
Infosys is one of only five SaS Stars among the 36 providers. HFS gives that label to firms whose proof best shows the move to software-led delivery. It reports about 27,000 certified AI builders.
Proof of Software-Led Delivery
APOC is a software-led accounts payable product with agents built in. It handles more than 10 million invoices and $80 billion in supplier payments a year. Its LEAP platform has 75 or more deployments.
Outcomes
A research agent halved mean time to resolution in a technology firm's product support. For a North American manufacturer, an agent system for quote requests cut manual effort by 80% and lifted accuracy by over 90%.
Best For
High-volume back-office and support operations that suit productized delivery.
Limitations
HFS says the work leans toward cost savings, not new business models. Some clients wanted smaller models, more ROI advice, and cheaper US delivery. Partners want it to reach further into the mid-market.
Publicis Sapient
Overview
Publicis Sapient made Horizon 3 for agent work across strategy, build, and run. Its stack includes Bodhi, Sapient Slingshot, and CoreAI. About 25,000 of its people are AI-trained.
Proof of Software-Led Delivery
This is the clearest commercial proof in the group. HFS reports three live subscription clients. More than 30% of its services delivery revenue was tied to software parts in 2025.
Outcomes
A global investment firm saw developer productivity rise 20% to 30% and delivery run 70% to 80% faster. A large US healthcare enterprise migrated legacy systems three times faster at more than 50% lower cost.
Best For
Product and experience builds that run alongside legacy modernization.
Limitations
HFS says it must spell out sector rules and governance more clearly for regulated buyers. Clients asked for tighter cost control and earlier warnings about delivery risks.